Refund Policy
Last Updated: March, 2025
At The Divine Company, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer refunds under the conditions outlined below.
Eligibility for Refunds
To qualify for a refund, the following conditions must be met:
✔ The request must be made within 1 day of receiving the item.
✔ The item must be unused, in its original condition, and in the original packaging.
✔ Proof of purchase (order confirmation or receipt) is required.
Refund Process
✔ To initiate a refund, contact us with your order details and reason for the refund request.
✔ Once approved, return instructions will be provided.
✔ After receiving and inspecting the returned item, we will notify you of the refund status.
✔ Approved refunds will be processed to the original payment method within 15 business days.
✔ Shipping fees are non-refundable, except in cases of defective or incorrect items.
Exchanges
✔ We offer exchanges only for defective or damaged items.
✔ To request an exchange, email us immediately after receiving the item.
Return Shipping
✔ Customers are responsible for return shipping costs unless the item is defective or incorrect.
✔ We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of returned items.
Contact Us
For any questions regarding the refund policy, contact us:
Email: sales@divinecompany.in