Shipping Policy
Last Updated: March, 2025
At The Divine Company, we are committed to delivering your orders quickly and efficiently. This Shipping Policy explains our shipping procedures, delivery times, and associated costs.
Processing Time
✔ Orders are processed within 7 business days (excluding weekends and holidays).
✔ You will receive an order confirmation email once your order has been placed.
✔ If there are delays due to high order volume or unforeseen circumstances, we will notify you via email.
Shipping Rates and Delivery Estimates
✔ We offer Standard and Express shipping options.
✔ Shipping rates are calculated at checkout based on destination and shipping method.
✔ Estimated delivery times:
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Standard Shipping: 5-7 business days
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Express Shipping: 3 business days
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International shipping may take [X-Y] weeks, depending on customs processing.
Shipping Restrictions
✔ We currently ship to USA, Canada, UK, New Zealand, Austria, Australia, European regions, Asia
✔ Some products may have shipping restrictions due to size, weight, or legal regulations.
Order Tracking
✔ Once your order is shipped, you will receive a tracking number via email.
✔ You can track your order using the link provided in the email.
✔ If you do not receive a tracking number, please contact us.
International Shipping and Customs
✔ International customers are responsible for any customs fees, taxes, or duties imposed by their country.
✔ We are not responsible for shipping delays caused by customs processing.
✔ If an order is returned due to unpaid customs fees, we may issue a partial refund (excluding shipping costs).
Lost, Stolen, or Damaged Packages
✔ We are not responsible for lost or stolen packages after delivery. If this occurs, please contact the shipping carrier.
✔ If your order arrives damaged, please contact us immediately with photos of the damage, and we will assist with a replacement or refund.
✔ If your package is delayed or missing, we recommend checking the tracking information or contacting the carrier before reaching out to us.
Returns and Refunds
✔ For information on returns, please see our Return & Refund Policy
✔ Shipping fees are non-refundable
Contact Us
For any questions regarding the shipping policy, please contact us
Email: sales@divinecompany.in